How do I pay?
Afterpay is now available for orders of $20 or more - pay for your order in 4x fortnightly interest free installments. Simply follow the prompts at checkout to quickly and easily set up an Afterpay account.
We also accept eftpos and credit cards. Paying with your card is quick and easy - we use Fastpay portable eftpos, so just swipe your card upon delivery or collection. A payment receipt will be instantly emailed to you.
Cash is also accepted.
What if I want to surprise someone with a gift?
If you'd like us to deliver some treats to someone as a surprise, just enter their details in the shipping address section and enter your details in the billing address section, then select the "GIFT - bank deposit" option so you can pay online without them knowing!
Do you sell gift vouchers?
Yes - these are available in our online shop. We can deliver gift vouchers to you, or to the person you're gifting to.
What should I know about delivery?
Delivery is free within Palmerston North. We deliver Monday to Saturday within Palmerston North City between 5:30pm and 7:30pm. Simply order by 3pm for same day delivery.
We also deliver to Feilding and the outer suburbs on Saturdays between 3:30pm and 5:30pm (simply order by 1pm - minimum order value of $30 applies). See our delivery page for more details.
Can Eaten Alive desserts be couriered to me?
Unfortunately at this time we are unable to courier our desserts. Please only order with us if you live locally (so we can deliver to you) or if you are able to collect.
How long after I place my order can I expect delivery?
Just select your preferred delivery date at checkout! As soon as you place your order, we will get to work lovingly preparing your delicious treats.
Order before 3pm for same day delivery of single serve desserts (delivery is 5:30-7:30pm Monday to Saturday).
Our full-size desserts are handcrafted to order, so orders for these need to be placed 48 hours in advance.
Can I place an order if I live out of town?
Yes! If you're able to collect your desserts from us you can still order with us. We are based in central Palmerston North & collection is available between 4:30pm-5:30pm Monday to Saturday. Simply order before 3pm for same day collection.
What sizes are available?
We have three sizes available: small, full one-tier and full two-tier cakes. Small size cakes are a single serving for $6.00. Full size cakes are 12 servings for $65.00. Full size cakes are also available in 2-tiers, which are $75.00. You can order a two-tier cake by clicking any full-size cake on our shop page and selecting "2-tier” from the “number of tiers” button. Click on the "size guide" on the product page for a description of the cake sizes.
Do you make wedding cakes?
Yes - contact us to arrange having your wedding or birthday cake made by Eaten Alive.
How should I store my cakes?
When you receive your treats, put them straight in the fridge or freezer. They keep in the fridge for 3-7 days; after this, they may start to lose their colour but will still taste great. Eaten Alive cakes and treats store well in the freezer for up to 3 months.
What if I have a special request regarding my order?
If you need to ask us a question, just get in touch via the "contact us" page and we will respond to you as soon as possible.
What allergens do Eaten Alive cakes contain?
All of our cakes contain tree nuts. Some cakes contain sesame seeds. All of our products are gluten-free, dairy-free, soy-free and refined sugar-free. None of our products contain oats and our kitchen is coeliac-friendly.